What is Total Experience?
Total experience (TX) is a holistic approach that looks at how people interact with an organization across every touchpoint. Bringing together customer experience (CX), employee experience (EX), user experience (UX), and multi experience (MX) to create a seamless, consistent journey.
Instead of treating each area separately, total experience recognizes that they are interconnected and that success depends on designing them together.
Why It Matters in the Medicare Industry
A total experience approach helps ensure that members have a positive journey when learning about their options, enrolling, and accessing care. Employees and support staff have the right tools, training, and systems to provide clear and accurate assistance. With the aid of Digital platforms designed around accessibility, intuition, and consistency across devices, community partners and providers can engage with beneficiaries in ways that reduce friction and build trust.
More about TX for MEdicare
Best Practices
Across all industries, analysts define total experience as a strategy that creates superior shared experiences by weaving together the experiences of customers, employees, and users across multiple channels. We do that through an intuitive platform that gamifies and enlightens engagement opportunities.
