Times of Change in Medicare
To continue to meet the changing needs of our members will require that we are deeply connected as an organization to the member experience.
To continue to meet the changing needs of our members will require that we are deeply connected as an organization to the member experience.
As our members find that both plans and their health challenges are changing, how do we best equip our team to meet the needs of our members and exceed their expectations?
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“A culture of engaged, satisfied employees trickles down to create loyal, satisfied customers. In a 2018 Gartner survey of CX leaders and influencers found that employee engagement was in the top three most-commonly-used CX metrics, after customer satisfaction (CSAT) and product/service quality.”
Customer Experience workshops are typically aimed at only at executives or existing customer experience teams. But these workshops miss the opportunity to engage the other 95% of employees in your company!
Make customer experience everyone’s job
Learn how to work together to design solutions to complex customer problems
Engage remote employees, build team morale, and retain talented staff
Cultivate an environment of idea generation and sharing
Convert employee ideas into actions
Utilizes a simple yet sophisticated digital platform to roll out activities, encourage participation, and collect actionable ideas from everyone at your company
Incorporates multiple forms of motivation, including recognition and camaraderie
Uses game theory to make learning fun
Provides a mix of “out of the box” and customizable curriculum to align perfectly with your company’s needs
Offers a wide variety of activity types, not just video “training,” so there is something for everyone