TX Forge is a modular, gamified training and transformation platform designed specifically for Medicare Advantage plans. The program empowers cross-functional teams to engage in competitive sprints, aligning daily behaviors with critical outcomes like CAHPS, HEDIS, Stars, and member satisfaction and retention.
Boost Member SatisfactionEnhance CAHPS scores through improved service delivery.
Close Care GapsDrive HEDIS improvements via coordinated team efforts.
Elevate Employee EngagementFoster a culture of collaboration and purpose.
Ensure ComplianceEmbed regulatory best practices into organizational DNA.
Improve RetentionReduce member and employee churn through consistent, positive experiences.
Total Experience Benefits
Medicare Advantage Plan Leaders
CEOs, COOs, and Presidents gain from TX by aligning goals with the real experiences of members and employees. This approach helps improve Star Ratings, strengthen retention, and build a trusted brand while keeping every part of the organization focused on shared outcomes.
Clinical Operations Leaders
For leaders focused on closing care gaps, TX connects member needs with clinical workflows. It supports smoother processes, stronger quality scores, and better outcomes by giving teams the clarity and tools they need to deliver effective care.
Medicare Members
Members benefit from TX through clear guidance and compassionate support. Medicare can be confusing, and TX makes plan selection and care decisions simpler with accessible tools and resources that build confidence and trust.
Frontline and Support Staff
Staff members experience the benefits of TX through easier systems and streamlined communication. When their work is supported, they can serve members more accurately and empathetically, which reduces burnout and improves satisfaction across the board.
